Return Policy

Overview

We want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased from us.

Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be in its original condition, unused, and unopened
• The return must be initiated within 30 days of the purchase date
• The item must be in its original packaging with all tags and labels attached
• Proof of purchase (receipt or order confirmation) must be provided

Non-Returnable Items

The following items are not eligible for return:

• Items that have been used or opened
• Items damaged due to misuse or negligence
• Items without proof of purchase
• Digital products or downloadable content
• Items returned after the 30-day return period

Return Process

To initiate a return, please follow these steps:

1. Contact us via email or phone to request a return authorization
2. Provide your order number and reason for return
3. Once approved, you will receive return instructions and a return authorization number
4. Package the item securely in its original packaging
5. Include the return authorization number in the package
6. Ship the item to the address provided in the return instructions

Refund Processing

Once we receive and inspect the returned item, we will process your refund:

• Refunds will be issued to the original payment method
• Processing time is typically 5-10 business days after we receive the returned item
• Shipping costs are non-refundable unless the return is due to our error
• You will receive an email confirmation once the refund has been processed

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Please provide photos of the damage when contacting us.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost during return shipment.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please:

• Check your bank account or credit card statement
• Contact your bank or credit card company, as it may take some time before the refund is posted
• Contact us if you still have not received your refund

Contact Us

For questions about returns or to initiate a return, please contact us:

Email: contact@thiphroxphon.world
Phone: +1 (720) 212-1036
Address: PBOX 200862, Denver, CO 80220, United States